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ATT Systems zeroes in on regional expansion
To your ordinary man, a queue technique is simply this - press a button, get a queue ticket, and wait on your convert. But there could be additional into a queue process than meets the eye. With some modern pondering, ATT Devices produced an intelligent plus more productive queue procedure; a person which tracks the important thing overall performance indicators of customer service officers by capturing pertinent stats as they get the job done.
'At anybody time, we can easily observe what a customer care officer is undertaking at his counter, with regard to how effective he's in dealing with phone calls or clients,' says ATT Systems' chief govt Kenny Teo.
Employers, consequently, have the ability to gather facts within the spot of customer care and strengthen present service specifications. The intelligent queue system is 1 of numerous IT alternatives established by ATT Devices.
Other people incorporate employing brief message assistance (SMS) to remind shoppers of their appointments and facilitating real-time on the internet visibility of specific crowd dimensions at an event.
The technology enterprise, a first time winner in the Enterprise 50 Awards final 12 months, specialises in creating and establishing electronic devices and sub-systems for that health care, aviation, and website traffic management sectors.
It caters to consumers through the non-public and public sectors, which incorporates government bodies like the Land Transportation Authority, SingHealth polyclinics, and the Central Provident Board, and companies like Changi Airport Team and CapitaLand.
ATT Systems has ideas to expand aggressively in the upcoming a few to 5 decades, which will comprise an first manifeste delivering, states Mr Teo, who's an electronic and electrical engineer by education and includes a degree in science and administration.
Check out the ATT Systems news release here.
Related: ATT Systems Singapore Pte Ltd | Tan Ann Jee | Kenny Teo Chin Tiong
Written by Quebec . TL. Jansen Loh For more particulars study Kenny Teo Chin Tiong
